[fa icon="plus-square"] Can we bring a guest?

Yes, you can bring a spouse, significant other, or friend. Please note that the resort is adults only (18+), no children under 18, even newborns are allowed on the property given the hotel policy. 

[fa icon="plus-square"] When must we RSVP by?

All RSVPs must be received by Thursday, February 19th! Please make sure your RSVP is on time to secure your spot on the May trip.

[fa icon="plus-square"] Can I come early or extend my trip?

We have a limited amount of pre/post extensions. Please email Info@ExecutiveGroupTravel.com for extension requests at the discounted group rate. 

Once Executive Group Travel confirms your extension, you have 72 hours to cancel those nights. After 72 hours, any cancelled rooms will be your responsibility to pay.

[fa icon="plus-square"] What is the flight booking process?

Please book your flights through NAVAN (https://navan.com/). A reminder that you will be flying in and out of the Cancun Airport (CUN). 

SVMK employees will need to book their plus 1’s travel through Navan as well. For those bringing a guest, you will need to email jessicaj@surveymonkey.com and include your guest's first and last name, email address, and exact arrival/departure dates. Once you email those details, you will be sent a Navan booking link. 

President’s Club events will begin on May 1st.

  • For winners traveling from EMEA and JAPAC, you have been approved to arrive in Cancun on April 30th.
  • For winners traveling from North America, please book your flights to arrive on May 1st

All flights, including those traveling from EMEA and JAPAC, must be booked economy. Please DO NOT book premium or business class.

Once you complete your flight booking, we ask that you please send your complete itinerary to info@executivegrouptravel.com so we can organize ground transportation.

All flights should be booked by Friday, March 6, 2026!

[fa icon="plus-square"] Is airport transportation provided in Mexico?

Yes. When you arrive to Cancun airport, please proceed through customs then pick up luggage and pass through immigration. Please follow signs towards the exit and make sure you completely exit the airport before looking for your transfer. It will be outside the airport, not inside. Please look for the SurveyMonkey sign held by Amstar DMC once you exit the airport. They will be wearing blue Hawaiian shirts and khaki pants.

Please note that transportation will only be arranged on group arrival and departure dates. If you are extending your trip prior to or after the event, you will be responsible to arrange your own transportation to or from the airport.

For your transfer from Unico to the Cancun airport, you must check-out from the hotel and meet the Amstar rep in the main lobby. At check out, you will be provided with a hotel checkout card, which you will need to provide to the bellman in order to depart the hotel.

[fa icon="plus-square"] What should I pack?

The high temperatures in Cancun on average in early May is 89°F. 

A few other helpful items to bring:

  • Valid Passport - your passport must be valid through your departure date for those attending from the US. *Please note that you are responsible to understand the travel requirements to travel to and from your home country. This is NOT the responsibility of Executive Group Travel.*
  • A Credit Card will be required at the time of check in for incidentals
  • Resort Casual attire (this is a casual trip and long pants are not required at any of the restaurants)
  • Bathing Suit
  • Sunglasses
  • Sunscreen
  • Active Wear for those looking to use the resorts fitness center

Please note that when entering Mexico, travelers are generally allowed one tax-free portable computing device (like a laptop, tablet, or similar). While there isn't a strict limit on the number of devices, exceeding the one tax-free allowance for computing devices may result in import duties, starting at 19% of the item's value.

[fa icon="plus-square"] What costs will be covered by SurveyMonkey at Club?

SurveyMonkey will be covering the cost of travel including: flights, transportation upon arrival and to the airport for your departing flight home from Mexico, hotel rooms, meals, and your chosen activity while on the Club trip.

Given this is an all-inclusive property, we ask that you only expense airport transfers (home to airport round-trip)!  

Please remember- bottles of wine and the contents of your room's minibar are NOT included as part of the all-inclusive package. Glasses of wine are complimentary. If you choose to upgrade your wine at dinner, we do ask that you cover that personally.

[fa icon="plus-square"] What do I need for check-in?

At check-in you will need to present two important things: 

  1. Passport- Valid Passport is required at check-in.

  2. Credit Card - The hotel will ask for you to provide a credit card at the time of check-in. We recommend providing a credit card over a debit card as the debit card will actually debit funds for the hold, then redeposit them after your stay. 
[fa icon="plus-square"] Do you need to make reservations for dinner at the resort's restaurants?

We highly recommend making dinner reservations by emailing  prearrivalhost@unicohotelrm.com  prior to your trip or by using the app as soon as you check-in to the property. 

The restaurants get VERY busy at peak times, so it is best to plan ahead!

[fa icon="plus-square"] What is included in the all-inclusive package?

All inclusive means not having to worry about the details. here's a list of everything that will be included in your stay.

A reminder that bottle service and the gift shops at the resort are NOT INCLUDED in your all-inclusive package.

[fa icon="plus-square"] If I can't attend Club, is there an alternative prize option?
The trip is meant to provide an opportunity for winners to network with each other and our leadership team; there is no alternative award.
[fa icon="plus-square"] If the itinerary changes, how will I stay updated?

There will be two options.

1.  Download the Trip Plans app that Executive Group Travel sends you, it will be hard to survive this trip without it. It provides everything from event agenda to hotel confirmation details, and much more!

2.  The website will also have all updates posted before the event and during the event.